TNEX

Support that feels like magic.

Change how your customers, your team, and your visitors interact with your website or knowledge base – with AI-powered, Markdown-enabled chatbots that actually help.

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About us

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Why it is important

Transform support issues into benefits

Traditional support is slow and static. Let your team and your customers receive immediate, precise answers – all within an intelligent chat experience.

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The problem

Long response times for customers.

Scattered documentation that no one reads.

Agents spend hours on repetitive questions.

The TNEX solution

Agents spend hours on repetitive questions.

Markdown formatting for rich responses.

Immediate deployment on your website, internal tools, or product portals.

Function comparison

Response time

Hours or days

Immediate, 24/7

Updates

Manually & slowly

Automatically linked knowledge

Formatting

Pure text

Markdown (Links, Images)

Availability

Office hours

Always available

Scalability

Needs more staff

Scales with requests

Integration

Minimal

Web, internal tools, RAG

Costs

High with agents

Fest & affordable

User experience

Frustrating

Guided, conversational

Why the TNEX solution

Why our chatbot is different

A next-generation support layer with features that empower your team and delight your users.

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Markdown ready

Provide links, images, and formatted text in responses.

Immediate provision

Integrate it into your website or app with minimal effort.

RAG-supported answers

Extracts information from your own content for current information

Multilingual support

Speak to your target audience in their language.

Custom branding

Easily adjust your colors, tone, and style.

Continuous learning

Improves over time as your content grows.

Core functions

Functions that drive everything

Deep technology, simple experience – designed to meet the demands of the real world.

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Knowledge base integration

Retrieve from live documents

Supports PDFs, manuals

Search across multiple sources

Markdown-rich responses

Image representation

Links and buttons

Fat, lists, highlights

Intelligent

Forwarding

Refers to a person if necessary

Automatically edits frequently asked questions

Learn from resolved chats

Analyze

Dashboard

Query trends

Most Frequently Asked Unanswered Questions

Usage analyses

This is how it works

The entry is easy

A simple workflow that enables a sophisticated experience.

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Capture content

Connect your documents, FAQs, or product manuals.

Train & Adjust

The chatbot learns and structures data about RAG.

Embed & Start

Add the widget to your website or your internal tool.

React & Improve

Visitors ask, AI responds and learns continuously.

Core functions

Versatile in various industries

Whether you are in finance, government, or IT services – our GRC platform adapts to your operational needs.

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SaaS

Onboarding guide, support for features.

Healthcare

Patient information, assistance with appointments.

Manufacturing

Internal knowledge for technicians.

Real estate

Chatbot for real estate information for buyers.

Use cases

Made for everyone

To empower everyone who needs immediate, precise answers.

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Support staff

Reduce repetitive questions and focus on complex issues.

Website visitors

Get instant answers and resources anytime.

Sales teams

Share product information immediately with interested parties.

Core functions

Do you have questions? We have the answers.

If we have not fully answered your question, you can always contact our team – we are happy to assist you.

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Does it work with my existing knowledge base?

Can I customize the appearance of the chatbot?

What is RAG?

Are multiple languages supported?

Is it only for websites?

How secure is the data?

Can images and links be displayed in the chat?

How does it learn over time?

What types of analyses are available?

How long does the setup take?

Industries & References

Our solutions are used in a variety of industries – from regulated companies to fintech and the healthcare sector. Regardless of whether you are a startup, a medium-sized enterprise, or a large corporation: We adapt to your requirements.

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Are you looking for a reliable partner for your digital transformation? We are looking forward to getting to know you and implementing your ideas together.

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Contact

Address

T-Nex GmbH

Freiligrathstraße 2

32805 Horn-Bad Meinberg

Germany

Imprint

Select Language

English